Placing an Order

You can place an order online through our secure shopping cart.

Payment

We accept Visa, Mastercard, Discover, American Express and Paypal.

Web Returns

We hope you love your purchases from Rilla, but if for some reason you are not satisfied, we accept returns for all unworn, unused merchandise for exchange, store credit or a full refund within 10 days of receipt of your purchase.

You are responsible for paying return shipping and for securely packing and insuring the merchandise.  We are not responsible for items that are lost or damaged during shipping.  We reserve the right to refuse items returned in poor condition. All returns must be approved by Rilla, prior. Please contact us via email at rillasf@gmail.com for authorization number.

 

Please include original paperwork to:

Rilla Returns

5670 Telegraph Ave.

Apt. E

Oakland, CA 94609 

Your return will be inspected, processed and refunded within 3-5 business days. We will send a confirmation email when we receive your package and refund your credit card. Shipping costs will not be refunded. Please note that your bank may require additional processing time for refunds.

Sale merchandise above 40% off is final sale.

All lingerie, swimwear, socks, jewelry, and beauty products are final sale.

 

Shipping

After your order is processed, you will be provided with a tracking number. All orders are processed and shipped during the business week (Monday through Friday) within two days of receiving your order.

 

FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $45

 

ORDERS UNDER $ 45 WILL BE CHARGED FLAT RATE SHIPPING

Flat rate shipping $7

 

 1& 2 day express shipping rates

Usps priority mail express $20 and up (please email for this option)

California residents will be charged sales tax. Orders shipping outside of California are not subject to tax.

 

  

International orders

$25 for international shipping (via USPS) 

Please contact rillasf@gmail.com for express shipping options. 

 

 

Privacy policy

Rilla respects the privacy of each and every one of our customers. We will never share any of your information, including credit card number or contact information. You do have the option to sign up for our mailing list to receive emails regarding new merchandise, sales, and events.

if you have any questions or concerns about your privacy, please feel free to contact us at rillasf@gmail.com

 

Questions

If you have questions or concerns about your online order or any of our policies, please contact us at rillasf@gmail.com